This is a short summary. The agreement you accept on MindBody when you buy is what applies.
Cancelling a membership
- Sign in to your MindBody account, or contact us at (562) 673-4646 or info@fitcampla.com.
- Cancel at least 1 day before your next monthly payment. If it comes in later, that payment may still go through.
- Cancelling stops future payments. Payments already made aren't refunded, unless the law requires it.
Pausing a membership
- Ask us first. Unless we approve a pause, your membership and billing keep going.
Drop-ins
- A drop-in is a one-time purchase, so there's nothing to cancel. Use it within 30 days of buying it.
Mat Pilates classes
- Booking ahead is required.
- To cancel without a fee, cancel at least 10 hours before class.
- Late cancel (less than 10 hours before): a $5 fee, and that class is used up.
- No-show (booked but didn't come): a $10 fee, and that class is used up.
- Arriving too late to join safely may count as a no-show.
- If you're moved off the waitlist into a class, that booking counts like any other. Keep an eye on your MindBody notifications.
Group sessions
- We keep classes small, so please cancel in your MindBody account as early as you can if you can't make it.
- That opens your spot for someone else.